FAQ

In what currency are prices listed?

We are based in the United States. All currency is priced in USD (U.S. Dollars).

What if I need to change or cancel my order?

You can request to cancel or change your order within an hour placed by emailing Customer Service. Unfortunately, after the 1 hour grace period, we are unable to make any changes.

What’s the status of my order?

Once you’ve received your shipping confirmation email, you will be able to track it and see the status of your delivery. It may take 24 hours for tracking updates to appear. After an order has been delivered to the correct shipping address, we cannot be held responsible for lost or stolen packages.

What does Pre-Order Mean?

Items on Pre-Order are arriving shortly. Expected delivery times are listed on each style. However, delivery dates are not guaranteed and can change. You will only be charged and notified when the item ships.

Can I return a Pre-Order Item?

Yes, you can return within the time frame allowed.

HOW DOES STORE CREDIT WORK?

You will have up to 14 days after receiving merchandise to return your items for store credit. Store credit will automatically be applied to your account, and may be used for future purchases. Store credit does not expire and is non-transferable.

What does Final Sale mean?

All items marked Final Sale have reduced prices and cannot be returned for a refund or exchange.

Can I return Final Sale items?

All items marked Final Sale cannot be returned or exchanged. If you send a Final Sale item back to us for a return, we will not be able to process a refund and you will incur shipping fees to have the item shipped back to you.

Can I return an item bought with a special discount code?

Yes, special discount items can be returned within our accepted time frame.

What is Prop 65?

The following is a notice to residents of California regarding Proposition 65: California’s Proposition 65 entitles California consumers to special warnings for Products that contain chemicals known to the State of California to cause cancer and birth defects or other reproductive harm if those products expose consumers to such chemicals above certain threshold levels. Some of our products such as wallets, handbags, purses, clutches, clothing, jewelry or shoes made of vinyl or imitation leather may contain traces of lead. In accordance with Proposition 65, We issue the following warning to our California customers: WARNING: Some Products on our Online Store may contain chemicals that are known to the State of California to cause cancer and birth defects or other reproductive harm and may be included on the Proposition 65 chemical list. If you need additional information to make your purchase, please email us at: contact@shopceme.com. We will respond as soon as possible to provide you with the information we possess about the materials within our products. For more information on Proposition 65, please visit here. To learn more on lead-related FAQs, visit here.

Contact Us

For all Customer Service inquiries, please email contact@shopceme.com.